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Watch the Video Tutorial:
How to Upload CRM Customer Lists to Meta Ads
1️⃣ Access your Meta Business Manager (Meta Business Suite)
2️⃣ Navigate to Audiences (under the "All Tools" menu)
3️⃣ Create a Custom Audience
4️⃣ Select Customer List
5️⃣ Click Next and Select "No" to Customer Value
6️⃣ Choose "Paste comma-separated values"
7️⃣ Copy-paste your email addresses and click "Next"
8️⃣ Proceed and Save your Audience
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Frequently Asked Questions on How to Upload CRM Customer Lists to Meta Ads
Where do I upload my CRM list?
Go to Audiences, click Create Audience and choose Custom Audience then Customer List.
Which file formats does Meta accept?
CSV and TXT files are supported for list uploads.
What data should my file contain?
Include emails, phone numbers or both because more identifiers increase match rates.
Do I need to format the file in a specific way?
Yes, each identifier must be in its own column with clean, properly labeled headers.
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